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Our
Return Policy In order to clarify our return policy
to all of our customers, the criteria that should be followed when returning products is explained below. Please keep in mind
that we have 30 days to return products before a 15% restocking fee applies. This includes damaged and defective products.
We ask for your cooperation in helping us meet this requirement by promptly returning products that do not meet your expectations.
All products must be returned in their original packaging, with all packaging in place. Damaged and defective products
must also be returned with packaging...if it needs to be sealed, please use scotch tape or packing tape (masking or duct tape is
not permitted.)
The following list defines merchandise which is non-returnable: Products that are indicated by a RED DOT, or NO RETURNS in our general
line catalog. (For example: first aid and food items.)
Cartons with obvious abuse, marking or writing on package,
water damage, burns, cuts, punctures - unless the product was received in this condition.
Product is soiled or
worn due to use.
Product does not contain all parts, including, keys, brackets, manuals, and adapters. Products
that have been assembled are not returnable. Discontinued, outdated,
perishable, and special or custom ordered merchandise is non-returnable. (For example: calendars from past years, food and
first aid items indicated by a red dot in our catalog, custom stamps and signs, etc.)
Please make sure that units of measure are complete or notify us if otherwise.
If you are
not satisfied with a product, or if it breaks after 30 days, please notify us so that we may assist you in replacing the item.
Most warranties are covered by the manufacturer and must be arranged through them. We are very willing to serve all of your office supply needs and will continue to try
extra hard to provide you with quality products. If we do make a mistake, or if you have a problem with an item please notify
us before returning a product so that your account may be credited properly. Our drivers are not authorized to bring back
items without proper approval and paperwork as a protection to our customers.
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